Terms & Conditions

DEALING WITH CUSTOMER COMPLAINTS

Terms And Conditions are regulated by Agent Agreement between Experience Dubrovnik j.d.o.o and our customer.
Experience Dubrovnik

In accordance with Art. 6 items 3 of the Law on Provision of Services in Tourism (Nar. No., No. 130/17)
any complaint you have, you are kindly ask to send in written by post or by e-mail on the following address:
Zamaslina 23 A
20236 Mokošica- Dubrovnik
Croatia
info@croatia-dmc.com

Each complaint will be stored and carefully examined as soon as possible, not later than 15 days from the date of receipt. If the complaint cannot be resolved due to additional investigation, the client must be informed about it. Finally the client is informed of the complaint’s result.

Agent agreement

The contracting parties agree that customer intends to organize certain group, meeting and event in Croatia in the certain period and that Experience Dubrovnik will provide agreed services under the contracted prices.

Payment condition and cancelation fee policy

Detailed payment condition and cancelation fee policy are subject to be discussed and agreed for each group, meeting & event separately. Generally, 30% non-refundable deposit has to be paid upon confirmation.

Payment to Experience Dubrovnik has to be done by bank remittance order.We accept the following Credit Cards as well – Visa, Master Card.

Disclosure of Your Identity

We are collecting only basic information about customers which we are obliged to collect as travel agency. All information is strictly confidential and is available only where such information is necessary. Experience Dubrovnik j.d.o.o is committed to protect customer personal data.

Our contact details

Experience Dubrovnik j.d.o.o Zamaslina 23 A HR-20236 Mokošica – Dubrovnik e-mail: info@croatia-dmc.com

PODNOŠENJE I RJEŠAVANJE PRIGOVORA POTROŠAČA

Obavijest o načinu podnošenja prigovora potrošača

Sukladno čl. 8. st. 2. Zakona o zaštiti potrošača (Nar. nov., br. 79/07, 125/07, 79/09, 89/09, 133/09,
78/12, 56/13) obavještavamo cijenjene potrošače da svoje prigovore na kvalitetu naših usluga
mogu dostaviti u pisanom obliku na slijedeću adresu:
Experience Dubrovnik j.d.o.o
Zamaslina 23A
20236 Mokošica, Croatia.
ili na e-mail adresu : info@croatia-dmc.com

Odgovor na vaš prigovor dostavit ćemo u pisanom obliku najkasnije u roku od 15 dana od dana primitka primitka prigovora.

Experience Dubrovnik j.d.o.o
info@croatia-dmc.com
+385 98 9367 543
+385 98 1633 763
+385 98 9471 912
Zamaslina 23a
Mokosica 20236
OIB 02929926510
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